Refund Policy

Refund Policy

Thank you for shopping at CIRCLELAB!. We take pride in the quality of our products and are committed to ensuring your satisfaction. In the unlikely event that you are not entirely satisfied with your purchase due to our packaging causing damage, we are here to help.

Refund Policy:

Any issues must be reported on the day of receipt. We do not take responsibility for issues reported after that.

Full refund or replacement for damages caused by improper packaging.

Desserts must be promptly refrigerated upon arrival. If they are found to be sour or spoiled upon immediate consumption (due to our mishandling, such as forgetting ice packs), we will issue a full refund or replacement and provide appropriate compensation based on the specific circumstances.

If we dispatch the order using Royal Mail or a courier and it fails to arrive on time, or if it is lost or stolen, we will compensate up to half the value of the order, depending on the circumstances.

Starting from 01/06/2024, we offer shipping protection for £6.99, covering up to two resends. Enjoy peace of mind with our delivery guarantee in case your package is delayed, damaged, stolen, or lost during transit. Based on the evidence provided, we can resend your order at a mutually agreed date.

Contact Email:


To initiate a refund request, please contact us with your order details and evidence of the damage caused by our packaging. Our team will review your request and respond with further instructions on how to proceed.

Please Note:

  • Refund eligibility is determined at our discretion, based on the evidence provided and the circumstances of the request.
  • We reserve the right to deny refund requests if the product damage is found to be unrelated to our packaging or if the request is made outside the specified timeframe.

We value your business and are dedicated to ensuring a positive shopping experience. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. Thank you for your understanding and continued support.